Casa e Construção: Veja como evitar ‘dores de cabeça’ durante a obra e como denunciar erros

Contratar um profissional ou empresa que assuma todo o processo ajuda a evitar problemas e o custo pode ser até menor.

Sede de empresa de consultoria ficou pronta antes do previsto após dono terceirizar a reforma, em Goiânia (Foto: Paula Resende/ G1)

Sede de empresa de consultoria ficou pronta antes do previsto após dono terceirizar a reforma, em Goiânia (Foto: Paula Resende/ G1)

Atraso, desperdício e defeitos são alguns dos problemas aos quais quem constrói ou reforma imóveis está suscetível. Só neste ano, o Conselho Regional de Engenharia e Agronomia (Crea) já registrou 29 denúncias por transtornos em obras. Para evitar tais “dores de cabeça”, contratar um profissional ou empresa que assuma todo o processo é uma opção, e o custo da obra pode ficar até menor.

Presidente de uma empresa de consultoria financeira, Pedro Roriz Izaac decidiu buscar uma construtora para assumir a reforma da nova sede depois de ter vários problemas na obra do primeiro escritório. O trabalho, que era para ser de duas semanas, demorou mais de um mês e prejudicou a experiência dos clientes devido não se ter, até então, um ambiente ideal.

“Perdi horas ligando para reclamar, para saber quando o pintor iria, tive de comprar materiais. Era uma reforma simples, apenas traçar divisórias, e atrasou 25 dias”, conta Izaac.

Para a nova reforma, Izaac decidiu não perder tempo e entregar a obra para especialistas. Ao escolher a construtora, ele pesquisou por uma empresa que fosse ética e observou trabalhos anteriores. Desta vez, a obra estava prevista para durar seis semanas, mas foi concluída em cinco.

“Tive zero problemas, foi uma experiência muito boa, a ponto de querer para a minha vida pessoal. Prestavam conta, mostravam problemas e soluções. Não tive dor de cabeça, e o custo foi até menor”, disse Izaac.

Pedro Roriz Izaac decidiu buscar uma construtora para assumir reforma depois de ter vários problemas na obra do primeiro escritório em Goiânia (Foto: Paula Resende/ G1)

Pedro Roriz Izaac decidiu buscar uma construtora para assumir reforma depois de ter vários problemas na obra do primeiro escritório em Goiânia (Foto: Paula Resende/ G1)

Ao buscar referências, o Crea é um aliado. Quem tiver interesse, basta ir à entidade e checar se o profissional está habilitado, se há algum processo que o desabona e as certificações que possui. Analisar as redes sociais das empresas e conversar com clientes anteriores também são boas opções.

O engenheiro e diretor da Amplus Construtora, Paulo Henrique Barbosa, orienta aos consumidores que busquem auxílio profissional assim que tiverem a ideia do que desejam, pois reduz o risco de erros. Há necessidade de cuidado desde o projeto arquitetônico.

“A montagem da equipe e dos parceiros é criteriosa. Apostamos em uma equipe robusta de planejamento. Também há a gestão da expectativa do cliente, sempre mandamos relatórios diários e mensais sobre a execução da obra, o financeiro”, enumera.

Quando o cliente não mora na mesma cidade da obra, uma proposta é monitorar a obra por meio de câmeras instaladas no canteiro. Barbosa instalou os equipamentos para um cliente que mora em Gramado, no Rio Grande do Sul, e constrói um hotel em Caldas Novas, na região sul de Goiás. Tanto o engenheiro quanto o proprietário da área podem acessar as imagens.

“Se o cliente não pode ir à obra, é uma tranquilidade. Ele pode ver , pelas câmeras, a evolução da obra, se está limpa e organizada. A gente busca uma solução personalizada”, ressaltou Barbosa.

O engenheiro e diretor da Amplus Construtora, Paulo Henrique Barbosa, monitora obra por câmeras instaladas no canteiro em Goiânia, Goiás (Foto: Paula Resende/ G1)

O engenheiro e diretor da Amplus Construtora, Paulo Henrique Barbosa, monitora obra por câmeras instaladas no canteiro em Goiânia, Goiás (Foto: Paula Resende/ G1)

Denúncias

Caso o profissional descumpra qualquer parte do contrato, de atraso na entrega a defeitos na obra, o cliente pode denunciá-lo na Ouvidoria do Crea-GO, tanto pelo site da entidade quanto pelo telefone (62) 3221-6297.

O responsável pelo Departamento Técnico do Crea-GO, Edvaldo Pereira Maia, explica que o órgão intermedia uma reunião entre as partes em busca de uma solução. Quando o cliente não tem mais interesse em negociar com o réu, ele pode fazer a denúncia por erro técnico ou por não cumprimento do contrato.

O contratante também pode pedir que o conselho apure a conduta técnica do profissional, tanto durante a execução quanto após o serviço.

“Não tem custo para o denunciante. É um serviço que o Crea-GO oferece para defender a sociedade. Há muitas condutas que o conselho não aprova. A única exigência é a apresentação de documentos”, explica Maia.

Veja os documentos necessários:

  • Apresentar o documento que comprova a relação de contrato entre o cliente e o profissional – pode ser o contrato ou a Anotação de Responsabilidade Técnica (ART);
  • Documento formal que a interessada já procurou o profissional, e ele não teve interesse em solucionar – pode ser e-mail com comprovação de recebimento ou uma carta;
  • Fotos da obra e do projeto

Por Paula Resende, G1 GO

Por g1.globo.com

Denilson Alves

Editor do Portal Nosso Goiás

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